Refund and Cancellation Policy

Last updated: October 15, 2026

Every dish is cooked fresh for you, so please read this before you order.

Confirmed orders

Once an order is confirmed, it cannot be cancelled or refunded. An order is confirmed when your online payment succeeds, or when our staff accept a pay-at-pickup or pay-on-delivery order.

Before confirmation

You can change or stop an order before it is confirmed. Online orders confirm as soon as payment succeeds, so please check your items, address and phone number before paying.

If we get it wrong

We stand behind our food. If an item is missing, incorrect or unsafe, or your order does not arrive, contact us within 2 hours with your order number (and a photo if it helps). We will remake the item, give you a credit or refund you, at our discretion.

What is not covered

• Change of mind after confirmation.
• Wrong address or phone number entered by the customer.
• No one available to receive a delivery.
• Pickup orders not collected within 60 minutes of the ready time.

How refunds are paid

Approved refunds go back to the original payment method and can take 5 to 10 business days to appear, depending on your bank.

Your legal rights

This policy does not limit rights you have under the consumer laws where you live.

Contact

hello@ymcafe.example or +1 (xxx) xxx-xxxx.

Sample text for a concept demo by YM Studio. A real restaurant gets a policy written for its own business and the laws where it operates, and it should be reviewed by a qualified professional.